Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Identity information: name, title, date of birth
• Contact information: email address, postal address, telephone numbers
• Professional information: job title, company name, industry
• Course information: learning preferences, skill assessments, progress records
• Financial information: payment details (processed securely through third-party providers)
• Technical information: IP address, browser type, device information
• Communication records: correspondence, feedback, support requests

1.2 Sensitive Information

We do not intentionally collect sensitive information such as health records, political opinions, or religious beliefs unless specifically relevant to our services and with your explicit consent.

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

• Device and browser information
• IP address and location data
• Website usage patterns and preferences
• Cookies and similar tracking technologies

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for courses or workshops
• Subscribe to our newsletter
• Contact us via forms, email, or phone
• Participate in surveys or feedback sessions
• Attend our training sessions or events
• Make payments for our services

2.2 Indirect Collection

We may also collect information from:

• Third-party payment processors
• Social media platforms (if you interact with our content)
• Professional networks and referrals
• Publicly available sources
• Analytics providers and marketing partners

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information for:

• Service delivery: providing courses, training, and support
• Communication: sending course materials, updates, and newsletters
• Administration: managing bookings, payments, and customer accounts
• Improvement: enhancing our services based on feedback and usage patterns
• Legal compliance: meeting regulatory and legal obligations

3.2 Secondary Purposes

With your consent, we may also use your information for:

• Marketing our services and special offers
• Research and development of new training programs
• Creating case studies and testimonials (anonymised)
• Industry benchmarking and reporting

3.3 Legal Bases for Processing (GDPR)

Where GDPR applies, we process your information based on:

• Contract performance: providing services you've purchased
• Legitimate interests: improving services and business operations
• Consent: marketing communications and optional services
• Legal obligations: compliance with applicable laws

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with:

• Payment processors: to handle secure transactions
• Email service providers: to deliver newsletters and course communications
• Learning management systems: to provide online course access
• Analytics providers: to understand website usage patterns
• IT service providers: for hosting and technical support

4.2 Business Partners

We may share information with trusted business partners for:

• Joint training programs or workshops
• Professional development opportunities
• Industry research and benchmarking

4.3 Legal Requirements

We may disclose your information if required by:

• Australian or international law
• Court orders or legal proceedings
• Government agencies or regulators
• Law enforcement investigations

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection

5.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Investigate and contain the breach immediately
• Notify relevant authorities within 72 hours (where required)
• Inform affected individuals without undue delay
• Take steps to prevent future incidents

6. Data Retention and Deletion

6.1 Retention Periods

We retain your information for:

• Course records: 7 years after completion (for certification purposes)
• Financial records: 7 years (as required by Australian tax law)
• Marketing preferences: until you withdraw consent
• Website analytics: 26 months maximum
• Correspondence: 3 years for customer service purposes

6.2 Data Deletion

After retention periods expire, we securely delete your information unless:

• Required by law to retain longer
• Necessary for ongoing legal proceedings
• You've provided ongoing consent for retention

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Request access to your personal information
• Correct inaccurate or outdated information
• Receive a copy of your data in a portable format

7.2 Consent Management

You can:

• Withdraw consent for marketing communications
• Opt out of non-essential cookies
• Update your communication preferences

7.3 Data Protection Rights (GDPR)

If GDPR applies, you also have the right to:

• Erasure: request deletion of your personal data
• Restriction: limit how we process your information
• Objection: object to processing based on legitimate interests
• Portability: receive your data in a machine-readable format

7.4 Exercising Your Rights

To exercise your rights, contact us at:

• Email: [email protected]
• Phone: +61 3 9642 7890
• Post: Privacy Officer, Mateadizz, Level 12, 45 Collins Street, Melbourne VIC 3000

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We use the following types of cookies:

• Essential cookies: necessary for website functionality
• Analytics cookies: help us understand how you use our site
• Marketing cookies: enable personalised advertising
• Preference cookies: remember your settings and choices

8.2 Cookie Management

You can manage cookies through:

• Our cookie consent banner
• Your browser settings
• Third-party opt-out tools

Please note that disabling certain cookies may affect website functionality.

9. International Data Transfers

9.1 Cross-Border Transfers

Your information may be transferred to and processed in:

• Countries with adequate data protection laws
• Jurisdictions with appropriate safeguards in place
• Locations necessary for service delivery

9.2 Safeguards

When transferring data internationally, we ensure:

• Adequate protection through approved mechanisms
• Contractual protections with service providers
• Compliance with applicable data protection laws

10. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at [email protected].

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services or business practices
• Updates to applicable laws and regulations
• Improvements in data protection practices

We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Continued use of our services after changes indicates acceptance of the updated policy.

12. Complaints and Disputes

12.1 Internal Complaints

If you have concerns about our privacy practices:

1. Contact our Privacy Officer at [email protected]
2. We will acknowledge your complaint within 7 days
3. We aim to resolve complaints within 30 days
4. You will receive a written response outlining our findings

12.2 External Complaints

If you're not satisfied with our response, you may lodge a complaint with:

• Australia: Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]

For EU residents, you may also contact your local data protection authority.

13. Contact Information

For privacy-related inquiries, please contact: