Terms of Service

1. Acceptance of Terms

By accessing and using the Mateadizz website ("Site") and services ("Services"), you accept and agree to be bound by the terms and provision of this agreement.

These Terms apply to all users of the Site, including without limitation users who are browsers, customers, merchants, vendors, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any Services.

2. Company Information

The Services are operated by:

3. Description of Services

3.1 Public Speaking Training

Mateadizz provides public speaking and communication training services including:

• In-person workshops and courses
• Online training programs
• Corporate training services
• One-on-one coaching sessions
• Educational content and resources

3.2 Website Services

Our website provides:

• Course information and booking
• Educational blog content
• Newsletter subscription
• Customer support and communication

4. User Accounts and Registration

4.1 Account Creation

To access certain Services, you may be required to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password
• Accept all risks of unauthorised access to your account

4.2 Account Responsibility

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your login credentials
• Notifying us immediately of any unauthorised use
• Ensuring your contact information is current

4.3 Account Termination

We reserve the right to suspend or terminate your account if:

• You breach these Terms
• You provide false or misleading information
• Your account is used for unlawful purposes
• You engage in behaviour that harms our business or other users

5. Course Booking and Payment Terms

5.1 Booking Process

Course bookings are confirmed when:

• You complete the registration process
• Payment is successfully processed
• You receive written confirmation from us
• Course availability is confirmed

5.2 Payment Terms

• Payment Methods: We accept major credit cards, PayPal, and bank transfers
• Currency: All prices are in Australian Dollars (AUD) unless otherwise stated
• Payment Processing: Payments are processed securely through third-party providers
• GST: All prices include GST where applicable

5.3 Pricing and Fees

• Course prices are subject to change without notice
• Prices quoted are valid for 30 days unless otherwise stated
• Additional fees may apply for materials or certification
• Group discounts and corporate rates are available upon request

6. Cancellation and Refund Policy

6.1 Customer Cancellations

• More than 14 days before course: Full refund minus 10% administration fee
• 7-14 days before course: 50% refund
• Less than 7 days before course: No refund unless exceptional circumstances
• Course rescheduling: Available subject to availability, one-time transfer fee may apply

6.2 Company Cancellations

If we cancel a course due to:

• Insufficient enrolments: Full refund or transfer to alternative course
• Trainer illness or emergency: Rescheduling or full refund
• Force majeure events: Rescheduling or refund at our discretion

6.3 Refund Processing

• Refunds will be processed within 14 business days
• Refunds will be made to the original payment method
• Bank charges or payment processing fees are non-refundable

7. Course Attendance and Participation

7.1 Attendance Requirements

• Punctual attendance is required for all sessions
• Late arrivals may be refused entry to maintain course quality
• Participants must attend the full course to receive certification
• Make-up sessions are not available for missed classes

7.2 Participant Conduct

Participants are expected to:

• Respect other participants and trainers
• Participate constructively in exercises and discussions
• Maintain confidentiality of other participants' information
• Follow venue rules and safety guidelines

7.3 Removal from Course

We reserve the right to remove participants who:

• Disrupt the learning environment
• Behave inappropriately or aggressively
• Violate venue policies or safety requirements
• Breach these Terms or course-specific rules

8. Intellectual Property Rights

8.1 Our Content

All content on our Site and in our courses, including but not limited to:

• Text, images, videos, and audio materials
• Course curricula and training methodologies
• Software, code, and technical implementations
• Trademarks, logos, and brand elements

Is owned by Mateadizz or our licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Site for personal, non-commercial purposes
• Use course materials solely for your own learning
• Print course handouts for personal reference

8.3 Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Create derivative works based on our materials
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Reverse engineer or attempt to extract source code

8.4 User-Generated Content

By submitting content to us (feedback, testimonials, etc.), you grant us a worldwide, royalty-free, perpetual license to use, modify, and display such content for business purposes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our Services, you consent to:

• Collection and use of your information as described in our Privacy Policy
• Recording of training sessions for quality assurance
• Use of anonymised feedback for course improvement
• Communication regarding our services and courses

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content

10.2 Results Disclaimer

While we strive to provide high-quality training, we cannot guarantee:

• Specific improvements in speaking skills
• Career advancement or professional success
• Elimination of speaking anxiety or fear
• Achievement of particular personal goals

10.3 Limitation of Liability

To the maximum extent permitted by law, Mateadizz shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Damages exceeding the amount paid for our Services
• Technical failures or interruptions

10.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied by the Competition and Consumer Act 2010 (Cth) or any similar state or territory legislation that cannot be lawfully excluded.

11. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Labour strikes or industrial disputes
• Technical failures, power outages, or internet disruptions
• Venue unavailability or access restrictions

In such circumstances, we will make reasonable efforts to:

• Provide advance notice where possible
• Reschedule affected courses
• Offer alternative delivery methods
• Provide refunds where rescheduling is not possible

12. Indemnification

You agree to indemnify, defend, and hold harmless Mateadizz, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our Services
• Your negligent or wrongful conduct

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Dispute Resolution

14.1 Initial Resolution Attempt

Before initiating formal dispute proceedings, parties agree to attempt resolution through:

1. Direct negotiation between the parties
2. Mediation through a mutually agreed mediator
3. Industry-specific dispute resolution services

14.2 Formal Proceedings

If informal resolution is unsuccessful, disputes may be resolved through:

• Victorian Civil and Administrative Tribunal (VCAT) for eligible matters
• Australian courts of competent jurisdiction
• Alternative dispute resolution as agreed by parties

14.3 Consumer Rights

Nothing in this section affects your rights under Australian Consumer Law or your right to make a complaint to relevant consumer protection agencies.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

• Posted on our website with an updated "Last updated" date
• Notification sent to registered users (for material changes)
• 30 days have passed since posting (for significant changes)

Your continued use of our Services after changes constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must discontinue use of our Services.

We recommend reviewing these Terms periodically to stay informed of any updates.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

In such cases, the invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Site, constitute the entire agreement between you and Mateadizz concerning our Services.

These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to our Services.

No modification of these Terms will be effective unless made in writing and signed by an authorised representative of Mateadizz.

18. Contact Information

If you have any questions about these Terms of Service, please contact us: